FAQ's

EVolve Power Solutions provides flexible, cloud-based EV charging solutions for all industries. Users can manage their accounts through web and mobile applications.

Contact us via the customer support form in the app or call our 24/7 driver support line at +1-877-883-8658. Our team will assist you and help locate an operational station if needed.

For most stations, simply unplug the charger from your vehicle. For some Level 3 chargers, you may need to press a stop button on the charger or swipe your RFID card again if used to start the session.

Yes, you can charge your Tesla at our stations using a J1772 adapter. This adapter allows you to connect your Tesla’s proprietary port to most non-Tesla chargers.

Yes, please move your vehicle once charging is complete to allow others to use the station. Some locations may charge a fee for leaving your car connected after charging. Check the station's pricing policies on the app and enable notifications to receive alerts when your charge is complete.

The station owner, or “Site Host,” sets the pricing policy, which can charge by energy consumed (kWh) or time spent charging. Additional fees may apply for extended connection times. View pricing details on the station info page in our mobile app.

You can manage your notification settings from your account page in the app.

Level 2 charging uses a 240V AC outlet, compatible with all electric and plug-in hybrid vehicles. It typically takes 4-6 hours to fully charge a depleted battery.

Level 3 charging, or DC fast charging, uses a high-voltage DC plug and can provide an 80% charge in about 30 minutes. Check your vehicle’s guide to see if it supports Level 3 charging.

Charging speed can be affected by your vehicle’s maximum allowed rate, battery level (especially above 80% charge), or battery health. Refer to your vehicle’s manual for more details.

Order a key fob through the app by clicking the "Order" button on your account page.

Register your key fob by clicking the "Add Key Fob" button on your account page.

Roaming stations are part of different networks but accessible through our app. Functionality may be reduced, and pricing is controlled by the roaming network.

Pricing at roaming stations is controlled by the roaming network. Check all pricing details before charging.

There may be roaming fees when using these stations. Fees will be listed on the station details screen in our app.

The QR code scanner works only if the roaming network provides us with their QR codes. If not provided, scanning will not work.

Call our 24/7 support line for assistance. We can help directly or provide the correct contact number for the roaming network.

To ensure availability for all users, we currently limit each user to one active reservation at a time.

Penalties occur for late arrivals, missed appointments, or overstaying the reservation time. Multiple penalties may temporarily restrict your access to the reservation system. Refer to the reservation instruction guide for best practices.